The ZOE program is available to people living in the continental United States. However, it is not currently available to people living in New York, New Jersey, or Rhode Island due to regulations in those states.
We hope to expand the program to serve other regions globally as soon as possible.
We do not diagnose, prevent, or treat any diseases (including metabolic or inflammatory conditions). If you have any underlying health conditions you should consult your treating physician before joining the program.
We do factor some conditions into our advice including many common medications for diabetes (e.g. metformin) and heart disease (e.g. statins).
Unfortunately, if you have a gut disease (e.g. Crohn’s disease, ulcerative colitis, or celiac disease) then you are not eligible for the program.
If you have a sensitive gut (e.g. irritable bowel syndrome) then you may join the program. However, you should understand that our advice is for general wellness and is not specifically formulated for your condition. Some diet changes we recommend such as increasing fiber and diversifying your plant intake have been shown to trigger adverse responses in some people with a sensitive gut. While we give advice to improve gut health and reduce dietary inflammation which is suitable for most people – following our advice may make your condition worse. We are actively researching how we might be able to adjust our advice specifically for people living with irritable bowel syndrome.
No, ZOE is not meant to diagnose or treat any medical conditions. It is a tool that is meant for general wellness purposes only.
Not at this moment, but it is an idea for the future.
Our program is the first of its kind to combine microbiome analysis, blood testing, food logging and continuous blood sugar monitoring*. Not only does it provide this 360° metabolic analysis but we are also able to deliver it to you remotely, within the comfort of your own home.
ZOE comes in two packages - “ZOE Plus” and ZOE Premium”.
Both of these packages contain the following:
Understand your gut microbiome health. Our simple at-home poop test is patent pending with the most advanced analysis on the market.
Simple tests designed to measure your blood sugar and blood fat levels when you eat food (finger-prick blood test, test muffins, and optional blood sugar sensor).
6 weeks after testing, get detailed feedback letting you understand how your body responds to food, based on your test results.
Discover how good your microbiome is and specific foods to help you boost the good microbes you are missing.
Get access to the ZOE app for 4 months. Discover your unique responses to any food, recipe or meal. Track your diet, get a day score and see how to improve.
Learn how to eat for your biology with a personalized 4-week plan. We’ll guide and empower you to make better decisions daily.
ZOE Premium also includes one-to-one support and guidance from your personal ZOE coach via video calls and in-app chat.
Our test kits alone cost over $1000 in 2019, but we’ve been able to make substantial savings which we can pass on to our customers as part of our vision that everyone has the right to understand their body.
ZOE Plus costs $59 per month for 6 monthly installments ($354), ZOE Premium costs $149 per month for 6 monthly installments ($894).
To get a free blood sugar sensor with your test kit you must consent to our clinical study. The cost of the program does not include any study-related costs (including the blood sugar sensor) as ZOE covers these. To be eligible for the study you must meet the following criteria:
Some people might feel a slight pinch, during application, but this should go away soon after and the sensor should be painless to wear. Most people don't even feel it while wearing it!
The poop test is easy to collect and comes with step-by-step instructions to help you. The sample goes into a solution that preserves it, so there is no need to store it in your fridge. Phew!
Within the panel of next-generation sequencing approaches for studying the human microbiome, we chose shotgun metagenomics as it is the most comprehensive approach at sampling the whole DNA content of a microbiome. This technique can detect very low abundance members of the microbial community (i.e. those found in very small numbers) that may be missed using other methods and provides information about the metabolic processes and functions present within a microbial community.
You can learn more about how we analyze your gut microbiome here.
Our muffins do not contain gluten or dairy ingredients, but are not certified gluten-free. However, they do contain egg ingredients and have been produced in a facility that also handles milk, egg, fish, shellfish, tree nuts, wheat, peanuts, and soy. They have not been cooked in a Kosher kitchen.
The muffins include the following ingredients:
Your test kit will ship in 5-7 days after purchase. You can track it online using the tracking number that will be shared with you via email.
To get your results you will first need to complete your tests at home and return your samples in the package provided. From there it currently takes about 6 weeks for our labs to process your samples. You will then receive an email as soon as your insights reports are ready to view.
In some cases, results will take longer to process due to retesting. If you need to retest due to issues with any of your samples, we will contact you via email immediately. From the point of retesting, you can expect to receive your results within 4-6 weeks.
No, unfortunately we do not have sample reports that we can share. Here's what you can expect to receive: Your report will include a dietary inflammation profile (blood sugar & blood fat control), an introduction to our food scores, personalized food insights for your meals logged during your testing week, and the abundance of 15 "good" and "bad" microbes from your gut health sample.
This is based on the microbiome research we have done in which we did an analysis of correlation of the health of the PREDICT participants and the bugs that were present in their microbiome. For the PREDICT participants, we had data on various health markers and on what bugs were present. We found the 15 top bugs associated with good health markers, and the 15 bugs associated with bad health markers.
You can learn more about this research here.
We recently introduced a waitlist due to the influx of demand we saw after Whit, one of our first customers, also shared his experience with ZOE on the local news (you can check out the segment here). our latest findings were published in the leading journal Nature Medicine.
After three years of research, we launched our product in late 2020 and are are currently shipping a small number of kits each week to ensure we can give the best experience to everyone who joins the ZOE program. We are working hard to grow our capacity and make ZOE available to more people each week.
After signing up to our waitlist, you will receive a confirmation with a unique link you can use to check your waitlist position. Be rest assured that once you've signed up, your place in the line is guaranteed and each week you'll get closer to the top of the waitlist.
We’ve had many people ask us if there is a way to get access with their friends and family. This is really great to hear - especially as having a ‘buddy’ can help you achieve your health goals. To support this we’ve added extra capacity to create a friends and family queue which allows you and whoever you invite to get access to ZOE sooner.
After signing up for our waitlist, you'll receive an email with your own unique referral link that you can share with family and friends.
If you don’t want to share, that’s totally fine! Your place in the line is guaranteed and each week you'll get closer to the top of the waitlist.
Right now, the average waiting time on our waitlist is 6-8 weeks. The average waiting time on our friends and family waitlist is 4 weeks.
Yes. If anyone you know signs up to our waitlist using your unique referral link, you will both be added to our friends and family queue and should receive an invitation to join ZOE at the same time.
If you missed any of our previous emails or were unable to purchase for another reason, please get in touch with via the contact form below and we'll do what we can to accommodate you.
Yes. The ZOE Test and Insights apps are currently only available on iOS devices (iPhone or iPad) with iOS version 11 or later. We are working hard to make them available on Android devices in the near future.
ZOE is designed for general wellness and does not diagnose, prevent, or treat any disease (including metabolic or inflammatory diseases). ZOE recommendations do not taking into account allergies or intolerances, medical conditions you may have, or medications you take. Before making any changes to your diet, please consult your physician.
Your ZOE coach is there to help guide you through using your ZOE results and the app in order to reach your goals. Your coach will not be able to provide any medical advice or medical nutrition therapy. If you have any medical conditions that affect what you are able to eat, or if you have a history of eating disorders or disordered eating, ZOE coaching is not the best fit. If during coaching it is determined that you are not a good fit for ZOE coaching, you will be asked to downgrade to the Plus plan. Please speak with your physician for medical advice.
All ZOE coaches have received a bachelor's degree or higher in nutrition science.
Your ZOE coach will support you through regularly scheduled video calls.
Your ZOE coach will help guide you through using your results and the app in order to reach your goals. Your coach will be able to help further tailor your results and plan to you and provide accountability.
You will be sent a link to schedule your first call with your ZOE coach when your results are sent. Please use this link to schedule your initial call.
8 hours of coaching sessions are included in ZOE Premium. This is spread out over the course of several months.
All sales are final and may not be cancelled unless your order has not been prepared yet. Preparation typically occurs within 24-48 hours after order completion. If there are any issues with quality or there are damaged parts, please get in contact with our support team and they'll be happy to assist you. If you are participating in the research study, you have the right to discontinue the study at any time. The cost of the program does not include any study-related costs as ZOE covers these, so you remain responsible for the cost of your order.
We are always trying to improve and really value your thoughts and ideas for how we could do this. If you are already a customer, please get in touch with us through the ZOE Insights app. Alternatively, you can get in touch with us via the contact form below.
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